You will be billed in advance on a recurring and periodic basis. Billing cycles are set on a monthly or annual basis, depending on the type of subscription plan you choose when purchasing a Subscription. At the end of each billing cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal through our website or by contacting our customer support ([email protected]).
All VIRTUAL classes have 2-hour cancellation policy. Any cancellation within the 2-hour window will be charged for the class, as these are actual class seats.
If you are a beginner who has never taken Pilates before, we strongly recommend that you sign up for Beginner level class in order to learn the basics and get strong enough for more advanced levels.
In order to not bypass the warm up exercise, we recommend arriving to your virtual class on time. All classes begin and end on time.
We reserve the right to substitute instructors if necessary.
Pregnant women are discouraged from taking classes, unless the class is specifically prenatal.
We reserve the right to ban clients who do not comply with our policy and refund their purchases.
All packages are non-refundable and all have expiration dates.
We will extend packages for another month only with a purchase of a similar package. This does not apply to any promotional packages.
We accept most credit cards.
All packages, classes, are non-refundable and are not exchangeable. All sales are final. We offer a way to convert certain purchased items into other items at our discretion.
Currently, we offer our virtual services only in North America. We hope to expand the access to other countries at some point.
Are you a Pilates instructor or interested in teaching Pilates? Contact us
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