The CDC and New York State have updated their guidance in regards to COVID-19 and have made wearing a mask indoors optional for those who are fully vaccinated. We still encourage the continued use of masks inside the studios where possible. Many of our teachers will continue to wear masks regardless of their vaccination status. Mask wearing will be optional for fully vaccinated clients in alignment with NY State guidelines. We respect everyone's medical privacy, and each client's decision, and will not ask for proof of vaccination. We ask all of our clients to respect the privacy and decisions of others who have made a decision to wear, or not to wear, a mask. We ask for your cooperation in acting responsibly and in accordance with the State guidelines.
All STUDIO classes and sessions have 12-hour cancellation policy. Any cancellation within the 12-hour window will be charged for the class or session.
If you are a beginner who has never taken Pilates before, you should only sign up for Beginner level class. Then, your instructor will promote you to the Intermediate level, when they believe you are ready.
If you feel you're an intermediate level student, you may try our Intermediate Level class but your instructor will assess you and tell you if you should remain in intermediate or go back to beginner.
In order to take our Advanced level class, you must take at least one Intermediate level class and be promoted by your instructor to Advanced level class.
All classes and sessions are by reservation only, and payment is due prior to the scheduled session or class. No walk-ins.
For safety reasons, we do not allow late entry (5 minutes or more) to our classes. No exceptions. All classes and sessions begin and end on time.
Due to COVID-19 and in keeping with the health guidelines, we do not allow students to linger in the studio before the class start time and after the class is finished. Please arrive no more than 5 minutes before the class. If you should arrive earlier than that, please wait outside the studio. We want to keep everyone safe.
Classes and sessions are 50 minutes long. Group classes with only one participant will be shortened to 45 minutes.
Due to COVID-19, we are temporarily keeping changing rooms closed. Please come dressed ready for class. Bathroom use should be restricted to only the use of the bathroom. Putting on makeup and lingering in the bathroom is not allowed. Please be mindful of these rules.
We reserve the right to substitute instructors if necessary.
Pregnant women are discouraged from taking classes, unless the class is specifically prenatal, and instead are encouraged to take private sessions.
No bare feet please. Socks are required.
No gum chewing please. Please refrain from wearing heavy perfumes, colognes, and other scents. No use of cell phones. Please turn off the cell phones before entering the studio.
Recording the classes is prohibited. We ask that you keep your cellphones and other cameras in the bag during the class. If you would like to post to a social media, please wait until the class has finished.
We reserve the right to turn away clients who do not comply with our policy and refund their purchases.
All packages are non-refundable, non-transferable, and all have expiration dates.
Some packages, like the group class packages, have two concepts of expiration to be aware of: the "start using by", which is how much time you have to start using the package after purchasing it, and the "expires x months after the first use", which indicates how long you have after the first use of the package.
New Client Specials are to be purchased only once by new clients.
We will extend packages for another month only with a purchase of any of the following full price packages:
We accept credit cards and cash
All packages, classes, private sessions, and duets are non-refundable and are not exchangeable. All sales are final. We offer a way to convert certain purchased items into other items at our discretion.
We do not share, or sell your data. Period.
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© 2021 Pilates By Sylvia